Shipping & Returns

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.

How long do I have before making a return, and do I have to pay for shipping?

1. You have a max of 14 days to make returns. You must send back and postmark your return packages within 14 days after the purchase date. No returns made after 14 days from the purchase date will NOT be accepted.

2. You must pay for shipping back to our designated facility, then send it back within 14 days from the purchase date.

3. After you have already returned item(s) from an order and we receive it. We'll issue a refund for the item received, providing that the item(s) are not damaged, have excessive wear, stained, soiled or smells, and able to be re-sold or re-stocked.

​

14‑Day Return Window

Begin your return in the portal within 14 days of the delivery date, and ship the parcel soon after you create the packing slip.​

​

International Returns​

• Choose any carrier you prefer, print the portal packing slip, buy postage from that carrier, and keep tracking (plus insurance) until your credit is issued.

• Send one order per parcel. International labels and orders cannot be combined.

​

Item Condition​

• To be accepted, returned items must meet all of the following requirements:

• They are unworn.

• They are unwashed.

• They have all original tags attached.

​

Final-Sale Items​

• When creating a return, items marked as Final Sale will not be available for selection. If you are unable to select an item during your return, it is most likely because it is a Final Sale item, which is not eligible for return under any circumstances.

• Items that never qualify for return (Final Sale):

• Bodysuits

• Swimwear

• Lingerie and undergarments

• Beauty products

• Accessories

• Party wear

• Any item priced with a $.48 or $.98 ending

• If any final‑sale item is sent back, it will be discarded and no credit will be issued.

​

Damaged, Wrong, or Incomplete Items​

• Do not send these items through the portal. Instead, contact Customer Care through our K7J Authentic Help Center. We will verify the issue, send a complimentary label if needed, and refund the item to your original payment method.

• Keep in mind you have 14 days from delivery to report a damaged or defective item. If you select "Damaged/Defective" or "Wrong Item" as the reason during the return process, the system will prevent you from completing the return for that item. This is intentional because we require these issues to be handled directly by our Customer Care team. This ensures the issue is properly resolved and that the correct return label is issued.

• If you select "Damaged/Defective" or "Wrong Item" as the reason during the return process, the system will prevent you from completing the return for that item. This is intentional because we require these issues to be handled directly by our Customer Care team. This ensures the issue is properly resolved and that the correct return label is issue

• To be accepted, returned items must meet all of the following requirements:

• They are unworn.

• They are unwashed.

• They have all original tags attached.

​

Inspection, Discrepancies, and Deductions​

• Every return is inspected. Missing, ineligible, or worn items can reduce or cancel credit. Credit adjustments for unselected or questionable items are issued only after the warehouse review.

​

Reserved Rights and Legal Notice​

• We reserve the right to define, limit, refuse, and reject returns that show excessive wear, alteration, potential fraud, or other irregular activity. We may refuse service in store or online for similar reasons. Non‑Fashion Nova items sent to our distribution center will be discarded upon receipt.

• We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive returns history indicative of "wardrobing;"

• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or

• Potential fraudulent or criminal activity.

• Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

• Non-K7J Authentic items sent to our Distribution Center will be discarded upon receipt.